The Deputy Minister of Energy, Mrs. Judith Kapinga on March 12, 2025 launched a new customer service number “mchongo 180” that will be used by customers to call free of charge to access various services through the Tanzania Electricity Corporation (TANESCO) call center.
The establishment of the number follows an order issued by the Deputy Prime Minister and Minister of Energy, Dr. Doto Biteko, urging TANESCO to ensure that they have a toll-free number for customers to improve customer service and reduce unnecessary complaints and increase the number of phone recipients from the previous number to 150 in phases.
“I would like to assure you that the Sixth Phase Government led by President, Dr. Samia Suluhu Hassan is committed to ensuring that Tanzanians have reliable electricity and added that the Ministry of Energy will continue to manage TANESCO and other institutions under the Ministry to ensure that the electricity sub-sector thrives and brings development to Tanzanians”, said Mrs. Kapinga.
Speaking before the guest of honor, the Vice Chairman of the Board of Directors of TANESCO, Ambassador Zuhura Bundala said that the revolution in customer service is one of the priority issues to stimulate the country’s economy and added that economic activities are highly dependent on the availability of sufficient and reliable electricity and that is why the board has organized to implement various directives issued by the Ministry.
He said the board is ready to ensure that TANESCO works hard and provides quality services to customers to reduce inconveniences and challenges of various issues.
TANESCO Managing Director, Engineer Gissima-Nyamo Hanga has said that the current world of business and commercial competition depends on the availability of quality electricity services and solving challenges in a timely manner.
Engineer. Gissima said that despite organizing to provide quality services to customers, they have also been actively implementing awareness-raising on the efficient use of energy using electricity.
The event was attended by representatives from the Ministry of Energy, the TANESCO board of directors and various stakeholders
