The Muhimbili-Mloganzila National Hospital in collaboration with the Superova Group Institute has conducted training on quality customer service for some of its employees as a continuation of continuing to improve services at the hospital here.
Presenting a topic in the training about the importance of quality services for health institutions, the Director of the Superova Group Institute, Mr. Idi Mukeshimana has said that service providers in the health sector should be generous and loving to customers because patients always want to be heard and treated the way they want.
He added that often customers who come to the hospital have health challenges for themselves or their relatives so they would like to be given the opportunity to express themselves, the service provider should listen to their explanations with great attention and humility so that he can provide them with the right service.
“You as a service provider should do several things to meet the expectations of customers, so you must be compassionate, use calm language, give them the opportunity to choose the service they want and solve their challenge,” said Mr. Be kind to each other
On his part Mrs. Julieth Mashalla has explained that in order for Public Institutions to be able to adapt to the current changes in the provision of health services, it should ensure that it provides staff with regular training to adapt to these changes.
“Currently, health services are competitive because the number of service centers has increased, so the customer can choose a place to receive services that meets his expectations, so in order to make the customer come back to you for services, you must provide him with the best service.” He said Ms. Juliet.
Speaking on behalf of the Executive Director, Assistant Director of Nursing and Midwifery Services Sis. Christina Mwandalima has congratulated the institution for agreeing to come to provide the training that will help to continue improving the health care provision in Mloganzila and asked the staff to pay attention to what they were taught because the hospital’s priority is to provide quality services to all customers.
